Terms & Conditions

• Terms and Conditions:These are the terms and conditions of our agreement which apply to all purchases of products by you from homie.sg and you should read them carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase. All pricing on this website is only for online. We offer some online specials and our offline stores do not follow the same pricing.
• Order:You can submit an order for products to homie. sg by completing the details required on the order summary page and clicking the send order button. All prices are reflected in Singapore Dollars, providing delivery is to a location in Singapore. Deliveries outside of Singapore is not accepted. The goods supplied are not for resale. We are under no obligation to accept your order, but would normally do so where the product is available, the order reflects current pricing, and your credit card/debit card or PayPal payment is approved by PayPal/Stripe/Hipay or your credit card/debit card company.
• 2b:The display of any product on our website is in no way an offer by us to sell to you. It is your response that is the offer. Accordingly, we are not liable to sell you any product that might be quoted at a price lower than that meant by us.
• Acceptance of order:We will notify you of our acceptance of your offer to purchase by email shortly after we receive it and at that point, a binding agreement between us will be in place on these terms and conditions*. If we do not accept your order for any reason or the price of the product has increased between the time of the order and our acceptance of it (or if a supplementary delivery charge applies), we will email you to advise you of the change. You will then need to resubmit your order. Only credit, debit cards, Paynow and eNets are acceptable as payment for orders via this site. Cash vouchers (paper) are not redeemable online. To spend a cash voucher, please visit your local store. *but subject to our right to withdraw such acceptance where your offer relates to goods that have been priced below that which we intended and/or where discounts have been applied or used in error.
• Order cancellation:If you have made a purchase but changed your mind, please email us within 2 hours with your cancellation request at hello@homie.sg with your order info and reference no. etc. As we try to get your orders to you as soon as possible, we would have to evaluate any cancellations after that depending on whether the order has left our warehouse.
• Delivery:We make every effort to deliver all products within Singapore within five working days of acceptance of your order. Where this is not possible, we or our couriers will notify you and, unless we state otherwise, ensure that your products are delivered within 28 days from acceptance. All deliveries will be made to you at the address specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. All deliveries must be signed for and you will be responsible for the products as soon as they are delivered and found to be in conformity with the contract. Ownership of the Products shall pass to you once we have received payment in full. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products at your risk. If you wish us to redeliver the products to you, you will need to authorize us to charge your credit card/ debit card for such re-delivery. If we do not hear from you within 28 days, we will cancel the order and refund your payment to you less any reasonable delivery charges we have incurred.
• Payment: For standard delivery, we will charge your account for payment at the time that the order is dispatched for delivery to you. Items that are shipped directly from the manufacturer will be charged at the time of placing the order. We take every reasonable care to ensure that your order and subsequent transactions are conducted via a secure link. As we are not responsible for the operation of the secure link we will not, unless we are negligent, be liable for any loss you may suffer if a third party obtains unauthorized access to any information you provide via such link. If products are not available for any reason after we have accepted your order, we will let you know. We will not charge you for these products and will refund any amounts already paid (if any) by way of a credit to your credit card/ debit card, bank, or PayPal account.

We will replace faulty products (or, where relevant, the faulty part) free of charge or, refund to you the price of the products by way of credit to your credit card/debit card, bank, or PayPal account. We will not have any further liability in respect of the products. This does not affect your statutory rights as a consumer.

Customer Review Policy & Guidelines

HOMIE takes our customer feedback very seriously, so we can continually improve our products for other parents and children.

• All reviews, both good and bad, are read by the relevant buyers or product technologists, and where appropriate they will work to improve the product based on customer feedback
• We post all reviews just as the customer has written them, as long as they only refer to the product and do not contain offensive language. We reserve the right not to post reviews that could offend or mislead, for example, reviews containing any of the following types of content:
  • Obscenities, discriminatory language, or another language not suitable for a public forum
  • Advertisements, "spam" content, or references to other products, offers, or websites
  • Email addresses, URLs, phone numbers, physical or geographical addresses, or other forms of contact information
  • Unfair or improper critical, or spiteful, comments on other reviews posted on the page or their authors
  • Where a product has changed, we will edit or remove comments that no longer apply (both good and bad) so that other customers are not accidentally mislead
  • All submitted reviews are subject to the terms set forth in our Terms of Use

If you wish to share feedback with us about product selection, ordering, delivery, or other customer service issues, please do not submit this feedback through a product review. Instead, please do contact us directly.

Thank you for writing a review.