Frequently Asked Questions

1. Free Store Pick-Up Service:

FREE Self-collection Service for all of our customers at our warehouse located in Bukit Batok by appointment via WhatsApp-9736 6768.

Please place an order and opt Store-Pick-Up as the delivery option, once the order is completed then send us the DATE & TIME with the Order ID for collection.

We will pack and get the parcel to be ready for you to collect. （*Warehouse Operating Hours 8:30am~2:30pm Monday to Saturday excluding PH)

2. Return, Refund & Exchange Policy 

🚫 Items Not Eligible for Return/Exchange:

• Custom-made items

• Promotional sale items

• Items purchased during Baby Fairs

• Used or damaged items

• Requests made after 30 days from purchase

✅ How to Request a Return/Exchange:

If you have any queries, please reach out to our friendly customer service team:

📧 Email: support@homie.sg
📞 WhatsApp: 9736 6768
🕘 Hours: Mon–Sat, 9 AM–5 PM (Closed Sundays & Public Holidays)
📍 Address: 2024 Bukit Batok Street 23, #02-38, Bukit Batok Industrial Park A, Singapore 659529

Include a note with your Order ID and the reason for return/exchange.

We will verify the item once received. Items must be:

• In unused condition

• In original packaging

• Returned within 30 days of purchase

🏪 Retail Shop-Specific Policies:

1. Size Exchange Only – No Design Changes

For selected products, customers may exchange for a different size only.
🚫 Design changes are not allowed.
📉 If switching to a smaller size, no refund of the price difference will be issued.
📈 If switching to a bigger size, a top-up may be required.

2. Shoe Size Exchange

👟 Shoes may be exchanged for a different size within 3 days of purchase.
✅ Item must be clean, unworn, and in original packaging.