FAQ
1. Free Store Pick-Up Service:
FREE Self-collection Service for all of our customers at our warehouse located in Bukit Batok by appointment via WhatsApp-9736 6768.
Please place an order and opt Store-Pick-Up as the delivery option, once the order is completed then send us the DATE & TIME with the Order ID for collection.
We will pack and get the parcel to be ready for you to collect. (*Warehouse Operating Hours 8:30am~2:30pm Monday to Saturday excluding PH)
2. Fast, Traceable & Secure Delivery
We strive to deliver all orders as soon as we can once you complete your order. J&T Express is our integrated logistic provider to secure fast delivery service to you with an affordable shipping cost.
|
Delivery Mode |
Delivery Time (average) |
Delivery Charge |
Orders <= S$60 |
J&T |
1-3 working days |
S$3.99 * |
Orders > S$60 |
J&T |
1-3 working days |
FREE! * |
*Some orders may take longer to process if received during sale periods, around public holidays, and unforeseen circumstances. We seek your understanding in this.
3. Return, Refund & Exchange Policy
🚫 Items Not Eligible for Return/Exchange:
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Custom-made items
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Promotional sale items
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Items purchased during Baby Fairs
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Used or damaged items
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Requests made after 30 days from purchase
✅ How to Request a Return/Exchange:
If you have any queries, please reach out to our friendly customer service team:
📧 Email: support@homie.sg
📞 WhatsApp: HP: 93204968
🕘 Hours: Monday to Saturday, 9 am – 6 pm (Closed on Sun & Public Holidays)
Address: 2022 Bukit Batok St 23 #03-154 Singapore 659527
Include a note with your Order ID and the reason for return/exchange.
We will verify the item once received. Items must be:
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In unused condition
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In original packaging
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Returned within 30 days of purchase
🏪 Retail Shop-Specific Policies:
1. Size Exchange Only – No Design Changes
For selected products, customers may exchange for a different size only.
🚫 Design changes are not allowed.
📉 If switching to a smaller size, no refund of the price difference will be issued.
📈 If switching to a bigger size, a top-up may be required.
2. Shoe Size Exchange
👟 Shoes may be exchanged for a different size within 3 days of purchase.
✅ Item must be clean, unworn, and in original packaging.